Crisis management has emerged as a pivotal profession, especially in the face of global challenges like the COVID-19 pandemic. With lucrative opportunities and increasing demand, aspiring crisis managers can carve out a rewarding career path by following the advice of seasoned professionals. Here’s how to break into this dynamic field, according to five industry veterans.
Stay Informed: The Power of News
Elizabeth Cholis, a managing director at FTI Consulting, emphasizes the importance of staying abreast of current events. By analyzing past crises and observing how organizations respond, aspiring crisis managers can glean valuable insights into effective crisis communication strategies. Cholis advises aspiring professionals to leverage news sources to hone their writing skills and understand the nuances of crisis management.
Develop Key Skills: Communication and Critical Thinking
Matt Hochstein, VP of Client Services at Hagerty Consulting, underscores the necessity of cultivating essential skills such as clear communication and critical thinking. In the fast-paced environment of crisis management, the ability to convey information concisely and make informed decisions is paramount. Hochstein advocates for practicing effective communication and sharpening critical thinking abilities to excel in crisis scenarios.
Invest in Education: Online Courses and Formal Training
Deborah Hileman, President and CEO of the Institute for Crisis Management, recommends leveraging online resources and formal education to acquire crisis management skills. Platforms like FEMA offer free incident management courses, while academic programs provide comprehensive training at undergraduate and graduate levels. Hileman emphasizes the importance of practical experience, suggesting that theoretical learning be complemented with hands-on training.
Gain Practical Experience: Internships and Hands-On Learning
Melissa Agnes, a crisis management strategist, underscores the value of practical experience in crisis management. Internships offer aspiring professionals the opportunity to immerse themselves in effective incident management cultures and gain firsthand experience. Agnes advises interns to seek out organizations with robust governance structures and to demonstrate professionalism and initiative in their pursuits.
Network and Collaborate: Building Relationships in the Field
Brian Strawser, Principal and CEO of Bryghtpath, highlights the significance of networking and collaboration in advancing a career in crisis management. Starting in-house allows professionals to develop strategic insights and operational expertise within organizations. Building networks through professional events and online platforms enables crisis managers to transition into consultancy roles, where they serve as trusted advisors based on their wealth of experience.
In an era defined by uncertainty and volatility, crisis management emerges as a vital discipline for safeguarding organizational resilience and continuity. By heeding the advice of industry veterans and honing essential skills, aspiring crisis managers can navigate a successful career path in this dynamic and rewarding field.
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